Matte Paste

• Medium Hold
• Natural Look
• Texturizing Formula

At Legends Signature Line, we are committed to delivering your order in a timely manner. Our shipping policy ensures that your products are promptly processed and shipped to your desired destination.

Order Processing:

• We strive to process all orders within 2 business days (excluding weekends and holidays) from the date of purchase.
• Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Methods and Timeframes:

• We offer a range of reliable shipping options to accommodate your needs.
• The estimated delivery time will vary depending on the shipping method selected during checkout and the destination of your package.
• Please note that delivery times are provided by the shipping carrier and are approximate.

Order Tracking:

• To track the progress of your shipment, you will receive a tracking number via email once your order has been processed.
• You can use this tracking number to monitor the status of your package through the designated shipping carrier's website or our order tracking page.

Shipping Restrictions:

• We currently offer shipping within the United States.
• Some locations may have specific shipping restrictions or additional customs requirements. Please check your local regulations before placing an order.

Address Accuracy:

• Please ensure that you provide accurate and complete shipping information to avoid any delays or misdeliveries.
• We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

Shipping Fees:

• Shipping fees will be calculated based on the weight of your order and the selected shipping method during checkout.
• Any applicable taxes, customs duties, or other fees imposed by your country's customs authorities are the responsibility of the customer.

If you have any further questions or require additional assistance regarding our shipping policy, please feel free to reach out to our customer service team. We are here to provide support and ensure a smooth shipping experience for you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@legendshairproducts.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@legendshairproducts.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at jjeldayaa@gmail.com.